ORDERING OPTIONS
 

* Orders may be placed via Fax to our office at 905-943-9197  Mon - Fri, 9:00AM - 5:00PM Eastern Time (GMT-05:00).

* Orders may be placed by phone to our office at 905-943-9572  Mon - Fri, 9:00AM - 5:00PM Eastern Time (GMT-05:00).

* Email to info@drrobot.com with your ordering list and our sales representive will contact you shortly.

 

PAYMENT
Check, Money Order  Bank Wire
 


U.S.: US Postal Service International Money Order in U.S. funds, Wire Transfer, and Purchase Orders. (Educational institutions, government, military, and customers with established credit accounts only)

Canada: Money Order, Personal/Company Cheque (requiring 2 weeks for processing), and Purchase Orders (Educational institutions, government, military, and customers with established credit accounts only)

International: Cashiers Cheque drawn on a Canadian Bank, and Wire Transfer

 

SHIPPING
  TNT Express  UPS Express  FedEx Express  Canada Post
 

All orders are shipped by either TNT, UPS, FedEx or Canada Post from our office. Customers are free to select their preferred method of delivery.

Shipping within Canada
 

* "Express" service takes 1-2 business days. Express orders placed on Friday are delivered on the following business day.

  * "Standard" service can take approximately 2-5 business days to be delivered.
 
Shipping to the United States
 

* "Express" service takes 3-5 business days. Express orders placed on Friday are delivered on the following business day.

  * "Standard" service can take approximately 5-10 business days to be delivered.
 
Shipping outside Canada and the United States
 

* "Express" service can take from 3-7 business days depending on the country.

  * "Standard" service can take approximately 2-3 weeks to be delivered.
 
* Due to variability in shipping cost with final parcel size, number and destination, shipping quotes are provided with orders are placed online..
 
TAXES & DUTIES
  All orders shipped within Canada will have the following taxes applied

Alberta - 5%
 
British Columbia - 13%
 
Manitoba - 5%
 
New Brunswick - 13%
 
Newfoundland - 13%

Northwest Territories - 5%
 
Nova Scotia - 15%
 
Nunavut - 5%
 
Ontario - 13%
 
Prince Edward Island - 5%

Quebec - 5%
 
Saskatchewan - 5%
 
Yukon Territory - 5%
 

* Local country taxes and duties may also apply, but they are not charged or collected by us.

U.S. and international orders are not taxed. Buyers are responsible for any additional local taxes, tariffs, fees, and duties, if applicable. As every country has its own policies, we are not able to provide quotes or estimates of these amounts and we recommend contacting your local customs agency to learn if these might apply to you. In some countries, import taxes can be high, unfortunately. After your order has been shipped, refusal to pay assessed duties / taxes, or refusing delivery of your shipment will not result in its return to us and may prompt its confiscation by customs authorities. In either case, Dr Robot does not provide a refund or other compensation. 

EDUCATIONAL & GROUP DISCOUNTS
 

Our company offers special discounts to academic institutes and high-volume orders. Please contact info@drrobot.com for further information.

 

RETURNS
 

 We accept returns on the following conditions:
 
- The item(s) must have been purchased from Dr Robot Inc. within the last 30 days.
- All goods must be in new and unused condition and be in its original packaging
-

Shipping charges are not refundable. Customer is also responsible for shipping charges and risk of loss and damage on all return shipments.

-

You will be refunded using the same means as were used to make the original payment (i.e. Cheque, VISA etc.). Money Orders will be refunded by cheque.

- A restocking fee of 20% will be applied to returned merchandise.


 
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